Frequently asked questions
First look for your question in the index. If it is not, do not hesitate to contact us!
From what age can my pet travel?
Depending on the country, from 3 months of age.
What kind of pets do you transport?
We move all kinds of pets: cats, dogs, reptiles, rabbits, guinea pigs, horses, among others. Contact us to be sure, if your type of pet wasn’t mentioned just now.
Do you make trips only for one pet?
Yes, we work on demand. If there is only one pet to transport, we do it without problem. Then, there is the possibility of joining for clients with the same destination.
How long in advance should I plan my pet's trip?
This will depend on the destination of your trip. There are countries in which health regulations are very strict, therefore it may be necessary to plan the trip several months in advance. For trips within Argentina, the process is likely to be faster, although we recommend at least planning the trip 15 days in advance in all cases.
What vaccines does my pet need to travel?
In almost all cases, it is necessary for your pet to have the following vaccines: 2 quintuples with coronavirus, 2 sextuples with leptospirosis, and rabies. However, each country has its health regulations and our veterinarian will get the pet the one required in the country of destination.
What documents does my pet need to travel?
Health certificate issued by a registered veterinarian, certificate of internal and external deworming, complete and up-to-date vaccinations, and in some cases, such as in Europe, it is necessary for the pet to have a chip. It is possible that, depending on the country, more or less documentation is required, but in general this is what we present to senasa to request the export permission.
How should I feed and prepare my pet before I travel?
It is recommended to reduce the amount of food the day before, and offer a light meal 5 to 7 hours before giving it to us. Also, do not forget to give it enough water. The pet must receive its last meal at least 4 hours before the trip, so that the movement of the plane does not cause dizziness or the desire to vomit. However, water can be given at all times if the pet travels in the cabin, and a permanent drinker can be given if the pet travels in the hold.
Where is my pet staying before traveling?
We take care of hosting and caring for your pet in our facilities for as long as necessary before making the trip. Generally it is 1 or 2 days at the most (sometimes more, depending on flight delay). For this, we have comfortable and safe kennels, and we also give them water and food. Then, we also take care of taking your pet to the airport and being in contact with you by sending photos and videos.
What happens if the flight is delayed or canceled at the last minute?
If the flight is delayed, we will personally take care of your pet for as long as necessary until the trip takes place. In the event that the flight is canceled, we return with your pet to our facilities, and later we contact you to coordinate.
What happens when my pet arrives at its destination?
If the trip was for cargo, the pet owner must go to customs and hire a customs broker (we help them with some contacts). Then, if the destination is close, you can choose to transport your pet on your own, or hire another transport company if it is far away.
Is it possible to schedule a trip without advance?
This will depend on the capacity of places that the airline has. In any case, it is necessary to bear in mind that carrying out a trip in an urgent or sudden way can be more expensive. Ideally, as we mentioned above, is to schedule the trip at least 15 days in advance.
Is it possible to cancel a trip? How far in advance?
Yes, it is possible to cancel a trip. However, it must be done at least 2 days in advance.
Do you make very long trips or with several stops?
Generally, we try to make direct flights so that the pets do not arrive tired from so many stops. However, each flight can be direct for up to 12 hours at a time, therefore, if it exceeds that number of hours, we must make a stopover.
Is there a destination where you do not make transports?
At the moment, no. We make transports to any part of the world. In any case, it is necessary to bear in mind that some destinations may involve a high cost.
Is there a possibility that a transport has a discount in the price?
This will depend on the number of clients who book the same flight / trip. The more people who book the same trip, the lower the price will be.
Should I sedate my pet so that it can travel safely?
Since there are almost the same variety of medications for dogs as for humans, it may be tempting to give your pet a sedative or pain reliever for the trip. However, it is totally FORBIDDEN by aeronautical regulations to sedate pets. This is because during the flight, with the pressure of the plane, it can have the opposite effect on them.
Yes, homeopathy products can be administered to relax them, but they should begin to be administered a few days before, to know their reaction and evaluate the situation. Do not forget to always discuss with your veterinarian everything related to medication for your pet.
If my pet travels by cargo, does it mean that it goes with the suitcases?
No. Pets travel in a place specially prepared for them in the hold of the plane. In technical language, it is in “Hall 5” (Warehouse 5) of any commercial aircraft. The captain of the plane controls that the pet enters and leaves the plane, and that the hold is pressurized and heated so that a live warm-blooded animal can travel.
Do I need to travel on the same plane as my pet when traveling by cargo?
No, it is not necessary.
Can my pet travel in the cabin?
Yes, although it depends on the breed, weight and airline regulations. The pet must fly with an adult passenger and in a suitable bag approved by the airline. However, there are exceptions, such as service/emotional support or guide animals.
My pet is brachycephalic… Can it travel by cargo?
Yes, there is no problem. The aircraft hold has a section specially designed and prepared for this class of pets. At no time during the trip will pets be short of breath or affected by pressure, so there is no need to worry.
My pet gets very nervous/aggressive if it is not with me... Can it still travel?
Yes, we have transferred hundreds of pets that get very nervous and aggressive, and everything always went more than well. One piece of advice that we offer for these cases is to use Bach flower drops. During the 10 days prior to the flight, we recommend putting a few drops in the pet’s drinker. It is not a drug, but a homeopathic natural essence, which helps pets to be much calmer and more relaxed.